Quick answer
What counts as a plumbing emergency?
Updated
Last updated (10:37 PM)
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Active leak / flooding
Emergency — shut the main, open a low faucet, then call.
Sewage backup
Emergency — stop using drains and call dispatch.
No water to the house
Emergency if the city supply is fine — often a failed main valve or break.
No hot water only
Usually next-morning unless the tank itself is leaking.
Slow drain
Scheduled — not an overnight call unless sewage is coming up.
Running toilet
Scheduled — shut the fixture stop if you can; otherwise book morning.
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What people ask before they call at night.
Waiting saves the after-hours dispatch fee, and it is the right call only if the water is shut off and nothing is getting wet.
Yes — an adult needs to authorize the flat price and give access to the shut-off and work area.
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